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PC and network support staff are constantly sought after in Great Britain, as companies become progressively more dependent on their technical advice and skills. With the increasingly multifaceted levels of technological advances, many more trained staff are being looked for to specialise in the smooth operation of functions we’ve become dependent on.

Student support is absolutely essential – ensure you track down something that provides 24×7 direct access, as not opting for this kind of support could hold up your pace and restrict your intake. Email support is too slow, and phone support is usually just a call-centre who will take the information and email an instructor – who’ll call back sometime over the next 1-3 days, at a time suitable for them. This is all next to useless if you’re lost and confused and only have certain times available in which to do your studies.

World-class organisations provide an online access round-the-clock service combining multiple support operations throughout multiple time-zones. You get a simple environment which seamlessly accesses whichever office is appropriate irrespective of the time of day: Support on demand. Never compromise with the quality of your support. Most students who give up, are in that situation because of support (or the lack of).

For the most part, a normal trainee doesn’t have a clue how they should get into a computing career, or even what market they should look at getting trained in. Since in the absence of any previous experience in IT, how can most of us be expected to know what a particular job actually consists of? To come through this, a discussion is necessary, covering a variety of unique issues:

* The type of personality you have as well as your interests – what kind of work-oriented areas you enjoy or dislike.

* Why you’re looking at stepping into Information Technology – is it to overcome a life-long goal like working from home for instance.

* Does salary have a higher place on your priority-list than some other areas.

* There are many markets to choose from in IT – it’s wise to pick up some key facts on what sets them apart.

* Having a proper look at what commitment and time you can give.

To bypass the industry jargon, and uncover the best route for you, have an informal meeting with an industry-experienced advisor; a person who will cover the commercial realities and truth whilst covering each qualification.

If your advisor doesn’t ask many questions – chances are they’re just trying to sell you something. If they push a particular product before learning about your history and experience, then you know you’re being sold to. With a strong background, or even a touch of real-world experience (some certifications gained previously perhaps?) then it’s more than likely your starting point will vary from someone who is just starting out. Opening with a foundation program first is often the best way to commence your computer program, but really depends on your level of familiarity with computers.

The way a programme is physically sent to you is often missed by many students. How is the courseware broken down? What is the order and how fast does each element come? Often, you will join a program requiring 1-3 years study and get sent one module each time you pass an exam. While this may sound logical on one level, consider this: It’s not unusual for trainees to realise that the trainer’s usual training route isn’t as suitable as another. They might find it’s more expedient to use an alternative order of study. And what if you don’t get to the end within their exact timetable?

Ideally, you want ALL the study materials up-front – enabling you to have them all to return to any point – irrespective of any schedule. Variations can then be made to the order that you complete each objective if another more intuitive route presents itself.

You should look for authorised exam simulation and preparation programs included in the package you choose. Sometimes people can find themselves confused by practicing questions for their exams that don’t come from official sources. It’s not uncommon that the way questions are phrased can be quite different and you need to be ready for this. Ensure that you analyse whether you’re learning enough through tests and practice exams prior to taking the real thing.

If you’re thinking about studying for an MCSE, you’re probably in 1 of 2 situations. You’re either just starting to come into the computer world, and you’ve discovered that the IT industry has many opportunities for qualified people. On the other hand you may be a knowledgeable person looking to gain accreditation with the MCSE qualification.

When researching training companies, don’t use any that cut costs by failing to up-grade to the latest Microsoft level. Overall, this will end up costing the student a great deal more because they’ve been studying an outdated MCSE course which inevitably will have to be up-dated to suit the working environment. Avoid businesses who are just trying to sell you something. Advisors should be helping to be sure you’re on the best program for your needs. Don’t be shoe-horned into their standard course by an inadequate outfit.

There is no way of over emphasising this: It’s essential to obtain proper 24×7 round-the-clock instructor and mentor support. You’ll definitely experience problems if you let this one slide. Try and find training with help available at any time you choose (no matter if it’s in the middle of the night on a weekend!) You want access directly to professional tutors, and not access to a call-in service which takes messages – so you’re consistently being held in a queue for a call-back when it’s convenient for them.

Keep looking and you’ll come across the very best companies which recommend and use online support 24×7 – including evenings, nights and weekends. Never make the mistake of compromise with the quality of your support. Many students that give up, are in that situation because of support (or the lack of).

Students often end up having issues because of a single training area which doesn’t even occur to them: The method used to ‘segment’ the courseware before being sent out to you. Individual deliveries for each training module piece by piece, taking into account your exam passes is the usual method of releasing your program. This sounds sensible, but you must understand the following: It’s not unusual for trainees to realise that their providers typical path to completion isn’t the easiest way for them. You may find that a slightly different order suits them better. And what if you don’t get to the end in the allotted time?

In all honesty, the very best answer is to have a copy of their prescribed order of study, but get everything up-front. Everything is then in your possession if you don’t manage to finish quite as quick as they’d want.

If you’re considering a training school who is still pushing ‘in-centre workshop days’ as a feature of their programme, then consider these typical downsides experienced by most trainees:

* Frequent back and forth visits – sometimes 100′s of miles or more.

* Workshop access; usually Monday to Friday and 2-3 days in a row. This can be difficult to get the leave of absence.

* Holiday days lost – many employed people only get 4 weeks annual leave. If you give up at least half to your educational events, that doesn’t leave much holiday time left for the family as a whole.

* Because of the cost involved, a lot of schools fill the classes up to the brim – which isn’t ideal (and much less personal).

* Many students want to study at a somewhat more suitable pace – rather than be dictated to by the rest of the class. Often this can bring about classic classroom tension.

* The growing costs associated with travel – driving to the training centre and of course over-night bed and breakfast can really add up over several visits. With only 5-10 classes at about thirty-five pounds for one night’s accommodation, plus a petrol cost of 40 pounds and food at 15.00, that equates to 450-900 pounds of add-on cost.

* Do you want to risk even a small chance of getting side-stepped for potential advancement or pay-rises because your employer knows you’re retraining.

* Every one of us must, at some time, have shied away from raising a hand in the air, because we didn’t want to look stupid?

* Working and living away – a minority of students need to live or work away for sections of their training. Events become problematic to attend, but the money has already changed hands as part of your fees.

Wouldn’t it be better to watch on-screen and study with instructors one-to-one from ready-made lessons, studying them at a time that’s convenient for you and you alone. You can train wherever you want. If you’ve got a laptop, why not take in some sunshine outside as you learn. If you have any difficulties then logon to the 24×7 support facility. Repeat any of the classes if you need to – repetition aids memory. And you can say goodbye to note-taking – it’s all done for you already. Could it be more straightforward: No wasted time or money, travelling is avoided; and you get a more stress-free study setting.

If you’re thinking of being a web designer, you will need to study Adobe Dreamweaver. For applications done commercially it’s important to have an in-depth understanding of the complete Adobe Web Creative Suite. This includes (though it’s not limited to) Action Script and Flash. Should you desire to become an Adobe Certified Professional (ACP) or an Adobe Certified Expert (ACE) these skills will be absolutely essential.

Making websites is only the beginning of the necessary skill-set for professional web-designers today. Why not look for a program that includes important features like HTML, PHP, MySQL, Search Engine Optimisation and E-Commerce in order to know how to maintain content, create traffic and program dynamic sites that are database driven.

Most of us would love to think that our careers will remain safe and our future is protected, but the growing likelihood for the majority of jobs around the UK at the moment appears to be that there is no security anymore. It’s possible though to discover security at the market sector level, by digging for high demand areas, tied with work-skill shortages.

Offering the computer industry as an example, the most recent e-Skills survey showed massive skills shortages across the United Kingdom of around 26 percent. Put simply, we only have the national capacity to fill three out of every four jobs in the computing industry. This one truth on its own underpins why the UK requires considerably more trainees to get into the IT sector. Because the IT sector is growing at such a rate, could there honestly be a better sector worth taking into account for a new career.

A top of the range training program should incorporate Microsoft (or key company) exam preparation systems. Avoid depending on unofficial exam preparation questions. The terminology of their questions is sometimes startlingly different – and often this creates real issues in the actual examination. Clearly, it is really important to ensure that you are completely prepared for your actual certification exam before embarking on it. Going over ‘mock’ exams logs the information in your brain and will save a lot of money on failed exams.

People attracted to this sort of work are often very practical, and don’t really enjoy classrooms, and struggling through thick study-volumes. If you identify with this, try the newer style of interactive study, with on-screen demonstrations and labs. Where possible, if we can study while utilising as many senses as possible, then the results are usually dramatically better.

The latest home-based training features easy-to-use DVD or CD ROM’s. Instructor-led tutorials will mean you’ll absorb the modules, one by one, by way of the expert demonstrations. Then you test your knowledge by using practice-lab’s. You must ensure that you see the type of training provided by each company you’re contemplating. You’ll want to see that they include instructor-led video demonstrations with virtual practice-lab’s.

It is generally unwise to opt for on-line only training. With highly variable reliability and quality from most broadband providers, you should always obtain CD or DVD ROM based materials.

The perhaps intimidating chore of finding your first IT job can be eased by some companies, via a Job Placement Assistance facility. With the great demand for appropriately skilled people in the United Kingdom right now, it’s not too important to get too caught up in this feature though. It’s not as difficult as you may be led to believe to land a job once you’re trained and certified.

Bring your CV up to date as soon as possible however – look to your training company for advice on how to do this. Don’t procrastinate and leave it until you’ve graduated or passed any exams. You might not even have passed your first exam when you’ll secure your initial junior support role; however this isn’t going to happen if interviewers don’t get sight of your CV. You can usually expect better performance from an independent and specialised local recruitment consultancy than any course provider’s centralised service, as they will be more familiar with the area and local employers.

Essentially, if you put the same amount of effort into securing a job as into studying, you won’t find it too challenging. A number of people inexplicably conscientiously work through their training and studies and do nothing more once qualified and appear to be under the impression that jobs will come to them.

A ridiculously large number of organisations only look at the plaque to hang on your wall, and completely avoid what you actually need – which is a commercial career or job. Always start with where you want to get to – too many people focus on the journey. It’s a testament to the marketing skills of the big companies, but a great many students kick-off study that often sounds marvellous from the prospectus, but which delivers a career that doesn’t satisfy. Try talking to typical university students for a real eye-opener.

It’s essential to keep your focus on what you want to achieve, and build your study action-plan from that – don’t do it back-to-front. Keep on track and begin studying for a career that’ll reward you for many long and fruitful years. Seek out help from a professional advisor who understands the sector you wish to join, and who can give you ‘A day in the life of’ understanding of of what you’ll be doing day-to-day. It just makes sense to ensure you’re on the right track well before you embark on your training program. There’s really no reason in kicking off your training only to discover you’re on the wrong course.

A+ consists of four exams and study sections, but your only requirement is to pass two of them to be considered A+ competent. For this reason, a great number of colleges simply offer two. Yet learning about all 4 will give you a far deeper level of understanding of it all, something you’ll appreciate as a Godsend in professional employment.

As well as being taught about building and fixing computers, students on an A+ training course will learn how to operate in antistatic conditions, how to fault find, to diagnose and to remotely access problems. Should you want to work towards looking after computer networks, you should add Network+ to your training package. This qualification will enable you to apply for more interesting jobs. Also look at the networking qualifications from Microsoft, i.e. MCP, MCSA MCSE.

An area that’s often missed by people considering a training program is that of ‘training segmentation’. Basically, this means the method used to break up the program for drop-shipping to you, which makes a huge difference to where you end up. Normally, you’ll enrol on a course that takes between and 1 and 3 years and receive a module at a time. This may seem sensible until you think about these factors: How would they react if you didn’t complete each and every module at the proposed pace? Often the staged order doesn’t come as naturally as an alternative path could be.

In all honesty, the best solution is to have a copy of their prescribed order of study, but make sure you have all of your learning modules right from the beginning. Everything is then in your possession should you not complete it within their ideal time-table.

Of course: a actual training or a certification isn’t what this is about; the particular job that you want to end up in is. A lot of colleges seem to over-emphasise just the training course. You may train for one year and then end up doing a job for a lifetime. Ensure you avoid the fatal error of choosing what sounds like a program of interest to you only to spend 20 years doing an unrewarding career!

You also need to know your leanings around earning potential, career development, and how ambitious you are. You should understand what industry expects from you, which certifications are needed and where you’ll pick-up experience from. Look for help from an experienced professional that has commercial knowledge of your chosen market-place, and who can offer ‘A typical day in the life of’ synopsis of what duties you’ll be performing with each working day. It’d be sensible to ensure you’re on the right track well before you start on any retraining programme. What’s the reason in starting to train only to find you’ve gone the wrong way entirely.

A lot of training providers are still maintaining the rather old-fashioned idea of classroom days. Often sold as a benefit, if you track down someone who’s been through a few, you’ll hear a common theme of many or all of these:

* A lot of driving back and forth from the workshops – sometimes hundreds of miles.

* Monday to Friday availability with workshops is usual, and trying to take several days leave in a single chunk can be difficult for many working people.

* Lost annual leave – a lot of students only have 20 days holiday. If half or more of that is used up by training days, you haven’t got a great deal of holiday time remaining for the family as a whole.

* Training workshops can ‘sell out’ fast and can be very crammed in.

* Some trainees want to progress quickly, while others are looking to take a more ‘steady’ pace and want to set their own pace that fits. This breeds difficulty and tension on many workshops.

* The growing costs associated with travel – arranging transport to the training premises plus accommodation over-night can mount up every time you have to go. With only five to ten classes at a cost of 35 pounds for an over-night room, plus 40 pounds petrol and food at 15 pounds, we arrive at 450-900 pounds of costs that we weren’t expecting.

* It’s important to maintain privacy. We don’t want to risk losing any potential advancement due to us because our employer knows we’re retraining.

* Posing questions in the presence of other class-mates will often make us feel self-conscious. Surely, at some point, you’ve avoided asking a question as you didn’t want to look foolish?

* For students working away from home occasionally, it’s a fact of life that events are now difficult to get to – and yet, they’ve already been paid for.

Why don’t you simply watch and be trained by teachers one-to-one via filmed classes, working on them at your convenience – not somebody else’s. Study from home on your PC or if you’ve got a laptop, you can go anywhere. If you’ve got questions, then make use of the 24×7 support (that we hope you’ll insist on with any technical courses.) Irrespective of how frequently you want to re-do a section, on-screen instructors can never get frustrated with you! Also, as an added bonus, there’s no need to take notes. It’s already there for you. The upshot: Reduced hassle, money saved, and you’ve got no travelling to do.

If you’re looking for an MCSA (Microsoft Certified Systems Administrator) training program, be aware that companies offer quite diverse courses; some are easier than others. You’ll come across a number of options, both if you’re new to network support, or have a certain amount of knowledge but are looking to gain accredited qualifications. Identify a training company that’s happy to take the time to get to know you, and can sort out the best route for you, even before they start thinking about which course. You can also expect them to advise you where to start dependent on your present knowledge or lack of it.

Often, individuals don’t really get what IT is about. It is thrilling, changing, and means you’re a part of the huge progress of technology that will change our world over the next few decades. We’re only just starting to see just how technology will define our world. The internet will profoundly alter the way we view and interrelate with the entire world over the coming decades.

And it’s worth remembering that income in the IT market throughout this country is considerably greater than in other market sectors, so you’ll more than likely receive considerably more in the IT sector, than you would in most typical jobs. Excitingly, there’s no easing up for IT industry growth in the United Kingdom. The market is still growing rapidly, and as we have a skills gap that means we only typically have three IT workers for every four jobs it’s not likely that things will be any different for quite some time to come.

It only makes sense to consider training programmes that’ll move onto commercially acknowledged qualifications. There’s a plethora of small colleges suggesting unknown ‘in-house’ certificates which will prove unusable in the real world. You’ll find that only recognised accreditation from the top companies like Microsoft, CompTIA, Cisco and Adobe will be useful to a future employer.

Getting your first commercial position is often made easier if you’re supported with a Job Placement Assistance program. In reality it isn’t so complicated as you might think to secure a job – assuming you’re well trained and qualified; employers in this country need your skills.

Ideally you should have advice and support about your CV and interviews though; and we’d recommend any student to work on polishing up their CV as soon as training commences – don’t delay until you’ve graduated or passed any exams. It’s not uncommon to find that junior support roles are offered to students who are in the process of training and haven’t got any qualifications yet. At least this will get your CV into the ‘possible’ pile and not the ‘no’ pile. You can usually expect better performance from an independent and specialised local recruitment consultancy than you’ll experience from any course provider’s employment division, because they’ll know local industry and the area better.

In a nutshell, as long as you put the same commitment into landing a job as into training, you won’t find it too challenging. Some trainees inexplicably invest a great deal of time on their training course and then call a halt once certified and seem to expect employers to find them.

Considering how a program is ‘delivered’ to you is usually ignored by most students. How many parts is the training broken down into? What is the specific order and what control do you have at what pace it arrives? Training companies will normally offer some sort of program spread over 1-3 years, and drop-ship the materials to you piecemeal as you pass each exam. Sounds reasonable? Well consider these facts: With thought, many trainees understand that their training company’s standard order of study is not what they would prefer. They might find a slightly different order suits them better. And what happens if they don’t finish in the allotted time?

For future safety and flexibility, it’s not unusual for students to make sure that every element of their training is couriered out in one package, all at the beginning. It’s then your own choice at what speed and in which order you’d like to take your exams.

Review the points below and pay great regard to them if you’re inclined to think the marketing blurb about an ‘Exam Guarantee’ sounds great value:

We all know that we’re still footing the bill for it – it’s obviously been added into the full cost of the package supplied by the training company. It’s definitely not free (it’s just marketing companies think we’ll fall for anything they say!) Passing first time is everyone’s goal. Entering examinations in order and funding them as you go makes it far more likely you’ll pass first time – you take it seriously and are conscious of what you’ve spent.

Why pay your training course provider in advance for examinations? Go for the best offer at the appropriate time, rather than coughing up months or even a year or two in advance – and do it in a local testing centre – instead of miles away at the college’s beck and call. Buying a course that includes payments for examination fees (which also includes interest if you’ve taken out a loan) is bad financial management. Resist being talked into filling the training company’s account with your money just to give them more interest! Many will hope you don’t even take them all – but they won’t refund the cash. In addition to this, exam guarantees often have very little value. The majority of companies will not pay for re-takes until you’re able to demonstrate an excellent mock pass rate.

VUE and Prometric examinations are in the region of 112 pounds in the United Kingdom today. What’s the point of paying huge ‘Exam Guarantee’ fees (often hidden in the cost) – when the best course materials, the right level of support and commitment, effort and practice with quality exam preparation systems are the factors that really get you through.

Congratulations! By landing here it’s likely you’re thinking about learning new skills to change career – that puts you way ahead of the crowd. Only one in ten of us are content with our jobs, but no action is ever taken. So, why not be one of the few who make a difference in their lives.

Before embarking on a course, look for some advice – find an industry expert; someone who’ll give you career advice based on what works best for you, and offer only the courses which will get you there:

* Would you like to work with others? If the answer’s yes, would you enjoy being part of a team or are you more comfortable dealing with strangers? Or would you rather work alone with a task?

* Building and Banking are not coping well at the moment, so which sector would give you the most options?

* After re-training, how long a career do you hope for, and will the market sector provide you with that possibility?

* Do you have niggles about the possibility of getting another job, and being in demand in the employment market right up to retirement?

We would advise that you consider the IT sector – it’s common knowledge that it is one of the few growth sectors. IT isn’t all techie people gazing at their PC’s every day – of course those jobs exist, but most jobs are carried out by ordinary people who are earning rather well.

Some trainers will only provide basic 9am till 6pm support (maybe a little earlier or later on certain days); not many go late into the evening (after 8-9pm) or cover weekends properly. Always avoid training that only supports you with a call-centre messaging service outside of normal office hours. Companies will give you every excuse in the book why you don’t need this. The bottom line is – you need support when you need support – not when it suits them.

The most successful trainers use multiple support centres active in different time-zones. An online system provides an interactive interface to link them all seamlessly, any time of the day or night, help is just seconds away, without any problems or delays. Don’t ever make the mistake of taking second best with the quality of your support. Most would-be IT professionals who fall by the wayside, are in that situation because of a lack of support.

Lately, do you find yourself questioning how safe your job is? For most people, this only rears its head when we get some bad news. But really, the lesson often learned too late is that true job security doesn’t really exist anymore, for nearly everyone now. Now, we only experience security through a swiftly rising marketplace, driven forward by a shortfall of trained staff. It’s this alone that creates the correct setting for a secure market – a much more desirable situation.

Recently, a UK e-Skills investigation demonstrated that twenty six percent of IT jobs are unfilled due to an appallingly low number of trained staff. Therefore, for each 4 job positions that exist around Information Technology (IT), employers can only source certified professionals for 3 of the 4. Acquiring proper commercial computing certification is therefore a ‘Fast Track’ to succeed in a long-term as well as satisfying occupation. As the Information Technology market is developing at such a quick pace, there really isn’t any other area of industry worth considering as a retraining vehicle.

Your training program should always include the latest Microsoft (or any other key organisation’s) authorised exam preparation packages. Don’t fall foul of depending on unofficial exam preparation questions. Their phraseology is sometimes startlingly different – and sometimes this can be a real headache once in the actual exam. Ensure that you have some simulated exam questions in order to check your knowledge at all times. Practice or ‘mock’ exams will help to boost your attitude – so you’re much more at ease with the real thing.

The age-old way of teaching, utilising reference manuals and books, is often a huge slog for most of us. If this describes you, find training programs that are on-screen and interactive. If we’re able to study while utilising as many senses as possible, then the results are usually dramatically better.

Courses are now available via DVD-ROM discs, where everything is taught on your PC. Through video streaming, you will be able to see the instructor presenting exactly how to perform the required skill, with some practice time to follow – via the interactive virtual lab’s. It would be silly not to view some of the typical study materials provided before you make your decision. You should expect videoed instructor demonstrations and interactive modules with audio-visual elements.

Some companies only have access to online training only; sometimes you can get away with this – but, imagine the problems if internet access is lost or you get slow speeds and down-time etc. It’s preferable to have actual CD or DVD ROMs that removes the issue entirely.

Students often end up having issues because of one aspect of their training very rarely considered: The way the training is divided into chunks and couriered to your address. Many think it logical (when study may take one to three years to gain full certified status,) for a training company to release a single section at a time, as you achieve each exam pass. Although: With thought, many trainees understand that their training company’s ‘standard’ path of training isn’t the easiest way for them. Sometimes, it’s more expedient to use an alternative order of study. Perhaps you don’t make it inside of the expected timescales?

To provide the maximum security and flexibility, most students now choose to request that all their modules (now paid for) are sent immediately, and not in a piecemeal fashion. You can then decide at what speed and in which order you’d like to work.

Should you be aspiring to become Cisco accredited, and you’ve not yet worked with routers or network switches, it’s likely you’ll need CCNA certification. This teaches you skills for setting up and maintaining routers. The internet is made up of hundreds of thousands of routers, and large companies with several locations also need routers to connect their computer networks.

Routers are linked to networks, therefore it’s essential to have an understanding of how networks work, or you’ll struggle with the program and be unable to do the work. Seek out a program that includes basic networking skills (for example CompTIA) before you start the CCNA.

Start with a tailored route that will take you through a specific training path in advance of commencing your Cisco training.

Commencing with the understanding that it’s good to home-in on the market that sounds most inviting first, before we can even ponder which career development program ticks the right boxes, how do we know the right direction? Flicking through a list of odd-sounding and meaningless job titles is just a waste of time. Most of us have no concept what our own family members do for a living – so we’re in the dark as to the subtleties of any specific IT role. The key to answering this question properly flows from an in-depth talk over several different topics:

* Your individual personality as well as your interests – what kind of work-oriented areas you love or hate.

* What length of time can you allocate for the training process?

* Where do you stand on salary vs job satisfaction?

* Considering the huge variation that the IT industry encompasses, it’s obvious you’ll need to be able to understand how they differ.

* It makes sense to understand the differences across each individual training area.

In actuality, you’ll find the only real way to gain help on these areas will be via a meeting with an advisor that has years of experience in the IT industry (as well as it’s commercial requirements.)

Ask any proficient advisor and they’ll regale you with many horror stories of salespeople ripping-off unsuspecting students. Only deal with an experienced industry advisor that quizzes you to find out what’s appropriate to you – not for their pay-packet! It’s very important to locate the right starting point of study for you. With a bit of work-based experience or certification, you could discover that your appropriate starting-point is very different to someone completely new. Working through a basic PC skills module first can be the best way to get into your computer studies, depending on your skill level at the moment.

One of the most important things to insist on has to be full 24×7 support through trained professional instructors and mentors. It’s an all too common story to find providers that will only offer a basic 9am till 6pm support period (maybe later on certain days) with very little availability over the weekend. You’ll be waiting ages for an answer with email based support, and phone support is usually just a call-centre who will just take down the issue and email it over to their technical team – who will then call back sometime over the next 24hrs, when it suits them. This is no good if you’re lost and confused and have a one hour time-slot in which to study.

Be on the lookout for training programs that use several support centres across multiple time-zones. Every one of them needs to be seamlessly combined to enable simple one-stop access as well as round-the-clock access, when it’s convenient for you, without any problems. Don’t ever make the mistake of taking second best when it comes to your support. The vast majority of would-be IT professionals who throw in the towel, are in that situation because they didn’t get the support necessary for them.

At times folks don’t catch on to what IT is all about. It is electrifying, revolutionary, and means you’re a part of the huge progress of technology that will change our world over the next few decades. We’re barely starting to get a handle on how all this will mould and change our lives. How we interrelate with the rest of the world will be massively affected by computers and the web.

And don’t forget salaries also – the usual income in Great Britain for the usual IT worker is a lot higher than average salaries nationally. Chances are that you’ll earn a whole lot more than you could reasonably hope to get in other industries. With the IT marketplace growing at an unprecedented rate, it’s likely that the search for certified IT specialists will continue to boom for decades to come.

Every program under consideration should always lead to a fully recognised major accreditation at the end – not a useless ‘in-house’ plaque for your wall. The top IT companies such as Microsoft, CompTIA, Cisco or Adobe all have internationally recognised skills programmes. Major-league companies like these will make your CV stand-out.