PC and network support staff are constantly sought after in Great Britain, as companies become progressively more dependent on their technical advice and skills. With the increasingly multifaceted levels of technological advances, many more trained staff are being looked for to specialise in the smooth operation of functions we’ve become dependent on.
Student support is absolutely essential – ensure you track down something that provides 24×7 direct access, as not opting for this kind of support could hold up your pace and restrict your intake. Email support is too slow, and phone support is usually just a call-centre who will take the information and email an instructor – who’ll call back sometime over the next 1-3 days, at a time suitable for them. This is all next to useless if you’re lost and confused and only have certain times available in which to do your studies.
World-class organisations provide an online access round-the-clock service combining multiple support operations throughout multiple time-zones. You get a simple environment which seamlessly accesses whichever office is appropriate irrespective of the time of day: Support on demand. Never compromise with the quality of your support. Most students who give up, are in that situation because of support (or the lack of).
For the most part, a normal trainee doesn’t have a clue how they should get into a computing career, or even what market they should look at getting trained in. Since in the absence of any previous experience in IT, how can most of us be expected to know what a particular job actually consists of? To come through this, a discussion is necessary, covering a variety of unique issues:
* The type of personality you have as well as your interests – what kind of work-oriented areas you enjoy or dislike.
* Why you’re looking at stepping into Information Technology – is it to overcome a life-long goal like working from home for instance.
* Does salary have a higher place on your priority-list than some other areas.
* There are many markets to choose from in IT – it’s wise to pick up some key facts on what sets them apart.
* Having a proper look at what commitment and time you can give.
To bypass the industry jargon, and uncover the best route for you, have an informal meeting with an industry-experienced advisor; a person who will cover the commercial realities and truth whilst covering each qualification.
If your advisor doesn’t ask many questions – chances are they’re just trying to sell you something. If they push a particular product before learning about your history and experience, then you know you’re being sold to. With a strong background, or even a touch of real-world experience (some certifications gained previously perhaps?) then it’s more than likely your starting point will vary from someone who is just starting out. Opening with a foundation program first is often the best way to commence your computer program, but really depends on your level of familiarity with computers.
The way a programme is physically sent to you is often missed by many students. How is the courseware broken down? What is the order and how fast does each element come? Often, you will join a program requiring 1-3 years study and get sent one module each time you pass an exam. While this may sound logical on one level, consider this: It’s not unusual for trainees to realise that the trainer’s usual training route isn’t as suitable as another. They might find it’s more expedient to use an alternative order of study. And what if you don’t get to the end within their exact timetable?
Ideally, you want ALL the study materials up-front – enabling you to have them all to return to any point – irrespective of any schedule. Variations can then be made to the order that you complete each objective if another more intuitive route presents itself.
You should look for authorised exam simulation and preparation programs included in the package you choose. Sometimes people can find themselves confused by practicing questions for their exams that don’t come from official sources. It’s not uncommon that the way questions are phrased can be quite different and you need to be ready for this. Ensure that you analyse whether you’re learning enough through tests and practice exams prior to taking the real thing.
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